Effective Date: June 12th, 2025
TOUCHBEAT AUTOMATION (“we”, “us”, “our”, or “TOUCHBEAT”) is committed to protecting your privacy. This TOUCHBEAT Privacy Policy (this “Policy”) describes our practices regarding the collection, use, storage, sharing, and transfer of your Personal Data (as hereinafter defined) through your use of our products and services (collectively, the “Services”), including the TOUCHBEAT Mobile Application (the “App”) and any connected smart devices.
Before you begin using our Services, we encourage you to carefully read this Policy. It outlines the purposes for which we collect and process your Personal Data, and it also provides information on how you can access, update, delete, or otherwise protect your Personal Data.
If you are a customer located in the India (IN), the following corporate affiliate of TOUCHBEAT may also process your personal data, including for purpose of provision of our products, services and support:
If you have any questions regarding this Policy, please do not hesitate to contact us:
TOUCHBEAT AUTOMATION, Address: NO. 9, Second Floor, Krishana Park Industries, Near Meldi Mata Mandir, Behind Police Chowki, Hemad Saniya, Surat - 395006, Gujarat, India
Customer Service & Privacy Contact: +91 70413 05405 or info@touchbeat.in
You are not obligated to provide us with your Personal Data. However, certain products and Services may not function as intended if you choose not to provide the necessary data.
If you are under the age of 16 (or such other age as required under applicable law in your region), please review this Policy and our Children’s Privacy Statement with a parent or legal guardian. Make sure both you and your guardian understand how we protect your data. For more details, refer to our TOUCHBEAT Children’s Privacy Statement.
In this Policy:
Affiliate means any company, firm, or legal entity that: (1) is directly or indirectly controlled by TOUCHBEAT AUTOMATION; or (2) directly or indirectly controls TOUCHBEAT AUTOMATION; or (3) jointly with TOUCHBEAT AUTOMATION, controls the same company; or (4) is, directly or indirectly, under common control of the same company as TOUCHBEAT AUTOMATION. Affiliates shall include, without limitation, TOUCHBEAT AUTOMATION’s parent companies, subsidiaries, and such subsidiaries under common control of the same parent company as TOUCHBEAT AUTOMATION.
Personal Data means information generated, collected, recorded, and/or stored—electronically or otherwise—that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.
Personal Sensitive Data includes personal biometric information, communication records and contents, health information, transaction information, and precise location information, etc., in accordance with applicable data protection laws and regulations in India. When we collect Personal Sensitive Data from you, we will provide a clear notice and request your explicit consent prior to the collection.
Smart Devices refers to computing devices produced or manufactured by hardware manufacturers that include a human-machine interface and the ability to transmit data wirelessly over a network. These include but are not limited to: smart home appliances, smart wearable devices, smart air purification systems, and similar connected devices.
To provide you with the best possible experience through Touchbeat, we may collect certain personal data. This allows us to deliver core app functionality, maintain device connectivity, and offer timely support. Please note that declining to provide specific information may affect your ability to use some of our services.
When you register and use the Touchbeat app, we may collect:
Certain features require access to specific device permissions. These are used strictly for their intended purposes while you actively use those features. All permissions can be managed or revoked via your phone settings. We may request access to:
You can manage or withdraw permissions at any time via:
App → Profile → Settings → Privacy Settings
Disabling a permission will stop future data collection related to that feature but won’t affect any previously gathered data.
To ensure smooth operation and enhance your experience, Touchbeat may collect some data automatically, such as:
This data helps us identify bugs, optimize performance, and improve our service delivery. While this data typically does not directly identify you, if it becomes associated with identifiable information, it will be treated as personal data under our privacy standards.
We process your personal data strictly for the purposes necessary to deliver, maintain, and improve the services provided through the Touchbeat app and our smart devices. Below are the main purposes and their respective legal bases:
We process account information, mobile device data, usage logs, location data, and smart device information to deliver the services you request, including device setup, app features, and real-time communication. Legal Basis: Performance of our contract with you (as outlined in the User Agreement.)
We process device data, location information, and usage logs to maintain the integrity, security, and smooth operation of our app and devices. This includes verifying account activity, troubleshooting issues, preventing fraud, and improving system performance. Legal Basis: Legitimate interest in ensuring the reliability and security of our services.
We may use your personal data to send important service-related updates, policy changes, and notifications related to your purchased devices or subscriptions (e.g., alerts or status updates).
Legal Basis: Performance of our contract with you.
You may manage notification preferences in the app at:
App → Profile → Message Center → Settings → Notification Settings
If you disable notifications, we will no longer process your data for this purpose.
We may analyze anonymized or aggregated data:
Legal Basis: Your consent is required for optional analytics.
You may manage this setting in the app at:
App → Profile → Settings → Privacy Settings → Data Analysis
With your explicit consent, we may use your account and device usage data to personalize your experience—such as suggesting features, showing product tips, or sending promotional messages tailored to you. Legal Basis: Your consent.
This setting is disabled by default. You can opt in (or out) anytime in:
App → Profile → Settings → Privacy Settings → Personalization
We do not use automated decision-making systems to process your personal data.
We may disclose your data if legally required, or when necessary to:
Legal Basis: Legal obligations and/or legitimate interest in safeguarding our operations.
Updates to Purpose
If we intend to use your personal data for a new purpose, we will provide prior notice and clearly outline your options for managing your data through in-app or website notifications.
At Touchbeat, we only share your personal data when it is necessary to provide or improve our services, and always in ways that are transparent and lawful. We do not sell your personal data. We do not share your data with third parties for advertising purposes without your consent.
We may share your personal data in the following situations:
We may share personal data with third-party vendors and service providers who help us operate our business and deliver our services. These include:
These third parties are bound by strict confidentiality obligations and are only permitted to process data on our behalf, under our instructions.
We may share certain data with our business partners, including the providers of the smart devices you use or the platforms you access our services through. This helps ensure proper operation, support, and integration of our services.
We may share personal data with our affiliates and subsidiaries as necessary for internal administrative purposes, customer support, service optimization, and product development. All such sharing is governed by strict confidentiality obligations and applicable laws.
If Touchbeat is involved in a merger, acquisition, sale of assets, reorganization, or similar transaction, your personal data may be transferred as part of that transaction. In such cases, we will notify you via the app and/or our website of any changes in ownership or data handling practices.
We may disclose your personal data if we believe in good faith that it is reasonably necessary to:
In all other situations, we will only share your personal data with third parties if you have given us your explicit consent.
At Touchbeat, we respect your rights and control over your personal data. You may exercise your rights through any of the following methods:
1.Access: You can request access to the personal data we process about you by following the instructions in the app under "Settings > Privacy Settings > Personal Data Export".
2.Correction: You may request that we correct inaccurate or incomplete personal data about you. You can do this by modifying your account details (email, phone number, nickname, etc.) in the app under "Settings".
3.Deletion: You have the right to request the deletion of your personal data. You can delete your account through "Settings > Account and Security > Delete Account".
4.Restriction: You may request temporary or permanent restrictions on how we process some or all of your personal data. This can be done by sending a request through the "FAQ & Feedback" section in the app or via email.
5.Data Portability: You may request the transfer of your personal data to you or a third party if the data processing is based on your consent or contract and is automated. Send this request via email to info@touchbeat.in.
6.Withdrawal of Consent: You have the right to withdraw or object to the processing of your personal data where such processing is based on your consent or legitimate interests. To withdraw consent, you can:
Please note, if you withdraw your consent, we may not be able to continue providing certain products or services, but the withdrawal will not affect the processing of data before the withdrawal. Account Deletion
If you wish to delete your account, you can do so by navigating to "Settings > Account and Security > Delete Account" in the app.
If you have any further questions or need assistance with your data rights, please contact us at info@touchbeat.in.
At Touchbeat, we are committed to protecting your personal data. We implement commercially reasonable physical, administrative, and technical safeguards to maintain the integrity, confidentiality, and security of your data. Our Security Strategy Includes:
Device Access Security:
We use proprietary authentication algorithms to ensure data isolation and secure access. All device interactions are protected with access control mechanisms and authorization protocols to prevent unauthorized use.
Secure Data Communication:
All communication between devices, apps, and servers is encrypted using advanced encryption standards, including dynamic key-based security algorithms and secure transmission protocols. This ensures your data remains protected during transmission.
Data Processing Controls:
We enforce strict data validation, filtering, and audit processes to protect the integrity of your personal data during processing. These practices help detect, prevent, and respond to any unauthorized data access or manipulation.
Encrypted Data Storage:
Your confidential information is securely encrypted before storage using industry-standard encryption methods. This prevents unauthorized access, even in the unlikely event of a data breach.
If you believe your interaction with us or your account security has been compromised, please notify us immediately at info@touchbeat.in.
At Touchbeat, we retain your Personal Data only for the minimum period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our Retention Practices
We determine the appropriate retention period by considering the following factors:
Service Usage Duration:
We retain your Personal Data for as long as your Touchbeat account remains active or as long as you use our Smart Devices or Services.
Legal Requirements:
We may retain Personal Data to comply with legal obligations, resolve disputes, enforce our agreements, or support regulatory investigations.
Legitimate Business Interests:
If our basis for processing is legitimate interest, we retain your data only if no overriding legitimate grounds for erasure exist. For example, we do not retain data for direct marketing if you have opted out.
We are committed to ensuring that your data is not retained longer than necessary, and we continuously evaluate and update our data retention practices to align with current regulations and industry standards.
At Touchbeat, we are committed to protecting the privacy of children. Our Services are not intended for use by individuals under the age of 13 or the minimum age required by applicable laws in your country or region of residence.
We do not knowingly collect Personal Data from children without verified parental or guardian consent. If we become aware that we have inadvertently collected Personal Data from a child without such consent, we will promptly take steps to delete that information from our systems.
We encourage parents and guardians to actively monitor their children's online activities and to contact us if they believe their child has provided us with Personal Data without appropriate consent.
If you are a parent or guardian and believe that your child under the applicable age has submitted Personal Data to Touchbeat, please contact us at [info@touchbeat.in], and we will take appropriate action to delete the data.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. We will review and update this Policy at least once annually.
If we make material changes to this Policy, we will notify you in advance through appropriate channels—such as email (to the address associated with your account) or a notice within our mobile application or website—before the changes take effect.
We encourage you to periodically review this page to stay informed about how we are protecting your Personal Data.
If you have any questions or concerns regarding this Privacy Policy or our data practices, please feel free to contact us:
TOUCHBEAT AUTOMATION
Email: [info@touchbeat.in]
Postal Address: NO. 9, Second Floor, Krishana Park Industries, Near Meldi Mata Mandir, Behind Police Chowki, Hemad Saniya, Surat - 395006, Gujarat, India